At the moment of payment by credit card or bank transfer www. The order is considered valid when it reaches bornincosmetics.com. After the approval of the credit card or bank transfer information, if the product is available in stock, the order is delivered to the cargo company. When there is a problem with the shipment of the order www. bornincosmetics.com notifies the customer by sending an e-mail. Out of stock products are indicated in this e-mail. Before orders are shipped, www. bornincosmetics.com does not transfer the amount withdrawn from the customer’s credit card to its own account, only the amount of the order given by the system is blocked on the customer’s credit card.
The delivery time of the ordered products varies according to the product, but it is an average of 3 working days. In case of faulty or incomplete delivery, call (537) 472 4126 or via the contact link www. bornincosmetics.com is informed. The delivery is made to the customer at the address specified by the customer, to the person specified in the order or to the customer’s first degree relative with identity information control. The customer will be responsible for any disruptions and problems caused by incorrect entry of identity information or delivery address.
If the package is checked during delivery and it is seen that there is damage, the package is not accepted and a report is made to the cargo officer. A message about the damage is sent via e-mail. www. bornincosmetics.com contacts the courier company and ensures that the package is sent back to the customer undamaged, if there is damage in the report. www. Shipments are made only within the borders of the Republic of Turkey via bornincosmetics.com.
Right to return within 15 days: You can return the products you want to return, together with the invoice (15 days from the date you receive the order), together with the product. In order for the products to be returned, they must comply with the return conditions.
According to the TCC, there is no right of withdrawal for foodstuffs, beverages or other daily consumption items. In accordance with our customer satisfaction policy, if your product has not been shipped yet, we process your cancellation.
The order can be canceled by calling (537) 472 4126 or by clicking the Contact link. If the payment has been made, the price of the product is returned to the bank account that made the payment, by removing the block on the customer’s credit card or if the payment has been made by wire transfer. In the cancellation request, the customer must indicate the order number. The processing time of orders is not the moment the order is placed, but the moment when the money is blocked from the credit card account equal to the order amount or the transfer reaches our accounts. Orders made by bank transfer, which are not reflected in the account within 3 working days, are contacted before the customer is considered invalid and if the payment is not made after the customer’s opinion is received, the order will be cancelled.
If there is any damage to the product during delivery, the product should not be received by keeping a record on the cargo officer.
The return conditions of the delivered products are as follows;
- You can return products whose packaging is damaged during shipping and whose expiry date has passed.
- In return for the product you want to return, either a refund equal to the product price, money-points for later use, or a new product will be sent.
When returning the product, it must be sent back together with the invoice. If you send the products you want to return via the courier company that came to you, no shipping fee will be charged. If another shipping company is used in the case of a return, the shipping cost is borne by the customer who purchased the product. Returned product www. After reaching bornincosmetics.com, the cost of the product is returned to the customer within 7 days.